Manager - Us Operations - General Insurance - Chat Process/back Office
- Crescendo Global
- 8 - 13 years
- Visakhapatnam
- 2 months ago
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Job Description
We are looking for a highly skilled Group Manager with deep expertise in Property & Casualty Insurance operations, specifically in Chat/Back Office processes. This is a leadership opportunity for someone who thrives in dynamic environments, has a passion for process excellence, and has a proven record of managing large teams and driving KPIs.
Your Future Employer -
A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence.
Responsibilities -
- Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes.
- Lead and mentor a group of Assistant/Deputy Managers.
- Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition.
- Handle escalations, conduct reviews with clients, and manage operational performance.
- Collaborate with HR, quality, and training functions to enhance process outcomes.
- Drive process transformation and improvement initiatives.
- Manage hiring needs and capacity planning.
- Be comfortable working in 24x7 rotational shifts.
Requirements -
- Minimum 4 years of experience in general insurance or chat process.
- Experience in handling operations with 70+ employees.
- External certification in P&C/General Insurance is a plus.
- Strong leadership and stakeholder management skills.
- Excellent communication, problem-solving, and people management skills.
- Graduate degree is a must.
What is in it for you -
- Opportunity to lead a large operations team in a high-growth environment.
- Engage with global stakeholders and gain cross-functional exposure.
- Be at the forefront of process transformation in the insurance domain.
Reach us: If you think this role aligns with your career aspirations, kindly write to me at va*******i@cr***********p.in with your updated CV for a confidential discussion.
Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.
Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!
Keywords: Operations Manager Jobs, P&C Insurance, Chat Process, Back Office Insurance, General Insurance Careers, Insurance Process Management, Insurance Team Leader Jobs, Pune Jobs, Insurance Escalation Handling, BPO, BPM, US Process, US Insurance.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Crescendo GlobalLocation(s): Visakhapatnam
Keyskills: Property And Casualty Insurance Chat Process SLA Management Attrition Control Leadership HI Healthcare Insurance KPI Monitoring Process Improvement Us Insurance Review P&C US Process Client Management General Insurance People Management US Stakeholder Management
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Crescendo Global
Crescendo Global specializes in senior to C-level niche recruitment. We are committed to providing an engaging and empowering job search experience. Crescendo Global is an equal opportunity employer and values diversity in the workplace.
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