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Customer Experience Associate III @ Conduent

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 Customer Experience Associate III

Job Description

 Job Track Description: 
  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

    •  General Profile 
  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Works with a limited degree of supervision.

    •  Functional Knowledge 
  • Has developed skillset in a range of processes, procedures, and systems.

    •  Business Expertise 
  • Supports to achieve company goals by helping teams to integrate and work together.

    •  Impact 
  • Impacts a team through quality of the services provided and information shared.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.

    •  Leadership 
  • May give informal guidance to junior team members.

    •  Problem Solving 
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

    •  Interpersonal Skills 
  • Exchanges information and ideas effectively.

    •  Responsibility Statements 
  • Candidates with 2+years of sales & customer service experience for international client.
  • Preferred candidates with outbound calls & Collection experience for international client.
  • Compute complex information with good analytical skills.
  • Ability in problem solving, good listening and reasoning
  • Excellent English verbal and written skills
  • Preferred candidates willing to work with International BPO Industry
  •  Education Qualification u2013 Min. Graduation 
  • Willing to work in permanent night shifts (US time zones) and rotational offs (No night shift allowance)
  • Possess Good health complacent to work for International Call Center project. (Hearing issues/Back pain/ long hours of seating etc.
    • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

    Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Non Voice
    Role: Customer Retention - Non Voice
    Employement Type: Full time

    Contact Details:

    Company: Conduent
    Location(s): Visakhapatnam

    + View Contact

    Keyskills:   project management customer service sales marketing customer experience operations management team management program management presentation skills business analysis business development customer support product management e-commerce crm

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