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Storage Support Engineer @ Dynpro

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 Storage Support Engineer

Job Description

  • Shift: Candidate should be open to a 24/7 rotation shift.
  • Communication: Should be excellent.

Preferred Skills:

  • Skilled in two of following technologies
  • Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

  • Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/ChaT
  • Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
  • Reproduce issues by re-creating scenarios in a lab environment
  • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
  • Create new knowledge base articles to share information and best practices for reuse
  • Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Additional Requirements:

  • 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking.
  • Creative problem solving.
  • Strong aptitude for learning new technologies.
  • Good verbal and written communication and interpersonal skills.

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Dynpro
Location(s): Bengaluru

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Keyskills:   SAN NAS Hyper-V Linux Server Netapp VMware Backup

 Fraud Alert to job seekers!

₹ .5-6.5 Lacs P.A

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Dynpro

Dynpro India Pvt,Ltd. Trust Experienced, Proven IT Professionals with Your Business and IT Challenges! Founded in 1996, Dynpro India is a voice of experience in world-class IT Solutions. We are firmly rooted in technology and our expert IT professionals deliver tailored IT solutions to solve your b...