Assistant Manager -Operations
- NLB Group
- 7 - 12 years
- Noida, Gurugram
- 3 months ago
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Job Description
- Leadership and Team Management:
- Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture.
- Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively.
- Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff.
2. Operational Excellence:
- Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes.
- Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
3. Strategic Planning and Execution:
- Contribute to the strategic planning and execution of banking and financial services initiatives.
- Identify opportunities for differentiation and value addition within the operations.
- Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction.
4. Risk Management and Compliance:
- Ensure all operations comply with relevant regulations, standards, and internal policies.
- Implement risk management practices to identify, assess, and mitigate operational risks.
- Maintain robust documentation and reporting systems to ensure transparency and accountability.
5. Continuous Improvement:
- Drive a culture of continuous improvement within the team.
- Leverage technology and innovation to enhance service delivery and operational efficiency.
- Monitor industry trends and emerging technologies to keep operations current and competitive.
Please Share your profile at su************a@nl****h.com
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: NLB GroupsLocation(s): Noida, Gurugram
Keyskills: Service Operations Management Banking Operations Shrinkage SLA Management Operations Management Process Management Business Process Improvement Operations Team Operations
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