Senior Engineer- IP
- Cradlepoint
- 8 - 13 years
- Noida, Gurugram
- 2 months ago
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Job Description
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting Change Request Implementation on IP based cloud nodes. Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups trouble-shoot the deviation identified.
- Sharing details for MIR CSR to respective teams.
- End to End Network Understanding.
You will bring
- Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow Interfaces).
- Minimum 1 certification on any Firewall (FortiGate/Juniper SRX/A10)
- Minimum 1 certification on any Router (CCNA/CCNP/JNCIP)
- Good Communication trouble-shooting skills.
- 8-16 years of relevant in IP Domain and virtualization technologies.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram+ View Contact
Keyskills: Telecom 3G Fault management VLAN CCNA Virtualization MPLS STP Firewall OSPF
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We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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