Senior Engineer- IP
- Cradlepoint
- 8 - 16 years
- Noida, Gurugram
- 2 months ago
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Job Description
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups trouble-shoot the deviation identified.
- Sharing details for MIR CSR to respective teams.
- End to End Network Understanding.
You will bring
- Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow Interfaces).
- Minimum 1 certification on any Firewall (FortiGate/Juniper SRX/A10)
- Minimum 1 certification on any Router (CCNA/CCNP/JNCIP)
- Good Communication trouble-shooting skills.
- 8-16 years of relevant in IP Domain and virtualization technologies.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram
Keyskills: switching eigrp ip networking l3vpn rstp bgp networking ccnp vrrp mstp routing vlan mpls telecom protocols fortigate communication skills juniper routers tcp bfd l2vpn ip networking protocols problem solving juniper ospf stp firewall hsrp ldp ccna
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We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...
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