Customer Support Executive ( Non Voice Process ) @ Mediacle Technologies

Job Description

Job Description:
We are seeking a skilled Chat & Email Support Agent to deliver top-notch customer service to our UK clients. The ideal candidate will have strong English writing skills and a fast typing speed. This role involves handling customer queries through chat and email, so experience in non-voice support is a must.
Key Responsibilities:

• Provide efficient support via chat and email for UK customers.
• Respond to customer inquiries, complaints, and troubleshooting issues promptly.
• Ensure customer satisfaction through accurate, clear, and professional communication.
• Maintain proper documentation for each customer interaction.

Requirements:

• Excellent written communication skills in English.
• Strong typing skills (minimum 40 WPM).
• Ability to handle multiple customer interactions simultaneously.
• Flexibility to work in rotational shifts and rotation week-offs.
• Prior experience in chat or email-based customer service is a plus.

Shift Details:

• Rotational Shifts: Flexibility to work different shifts as per business needs.
• Rotational Week Offs: Weekly offs will rotate based on shift schedules.

If you're proactive, detail-oriented, and passionate about customer service, wed love to have you on our team!

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Keyskills:   Should have excellent command on English Strong interpersonal Computer Skills Typing speed of 30 to 40 wpm problem-solving skills and verbal and written communication skills Written Communication