Cfts -technical Support Engineer L3-routing & Dc Switching.
- Juniper Networks
- 4 - 8 years
- Bengaluru
- 2 months ago
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Job Description
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever knownTo achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve
Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people
It requires a consistent and committed practice, something we call the Juniper Way
Position: Technical Support Engineer -Routing & Switching
Business Unit: Juniper TAC -Customer Focused Technical Support
Location: Bangalore
Juniper Networks"Customer Focused Technical Support" (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customers network and operations requirements
This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services
It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customers network and its complexity
The Responsibilities Includes,
Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customers network profile; including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty
Products to be supported Juniper Routing platforms (PTX, MX)
This is an individual contributor role
There will be weekend coverage as per roster and pager rotation coverage
Primary Skills required:
Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of -
Layer 3 IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802
1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Prefer to have understanding/Exposure/Expertise in one or more areas :
Advanced Multicast technologiesNG-MVPN, Draft Rosen
Advanced Datacenter technologiesMC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Requires B
E
in Electronics/Engineering or Computer Science ( or equalent) with minimum 5 yearsexperience in Networking Industry
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
4+ years extensive JUNOS experience OR minimum 4+ yearsexperience in Troubleshooting Datacentre networks, Enterprise core networks
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent
About Juniper Networks
Juniper Networks is in the business of network innovation
From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking
The company serves customers and partners worldwide
Additional information can be found at www juniperDot Net
Juniper is an Equal Opportunity workplace and Affirmative Action employer
We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic
All employment decisions are made on the basis of individual qualifications, merit, and business need
About Juniper Networks
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era
We do this with products, solutions and services that transform the way people connect, work and live
We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world
Additional information can be found at Juniper Networks (www juniperDot Net) or connect with Juniper on Twitter, LinkedIn and Facebook
WHERE WILL YOU DO YOUR BEST WORK
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected
We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people
The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work
At Juniper we believe this is more than a job it's an opportunity to help change the world INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together
We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for
If you think you have what it takes, but do not necessarily check every single box, please consider applying
Wed love to speak with you
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
Juniper Networks participates in the E-Verify program
E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers
Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar
E-Verifyis a registered trademark of the U
S
Department of Homeland Security
Juniper is an Equal Opportunity workplace and Affirmative Action employer
We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic
All employment decisions are made on the basis of individual qualifications, merit, and business need
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: Juniper NetworksLocation(s): Bengaluru+ View Contact
Keyskills: ip troubleshooting core network junos juniper artificial intelligence communication skills
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