IP Expert
- Orange Business
- 6 - 10 years
- Noida, Gurugram
- 26 days ago
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Job Description
About the Role:
- Handling escalated tickets for IP related failures.
- Contacting vendors and following up until failure resolution.
- Timely and High-Quality handling of all support Requests.
- Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.
- Improvement of the OBS knowledge base.
- Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.
- Shift work/on-call may be required.
About You:
An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills
Scope of technical expertise must include some the following:
- Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
- Router types: Cisco all chassis, Juniper MX PEs,
- Protocols: MPLS, IP, IPSec, Multicast etc.
- Routing Protocols: OSPF, EIGRP, BGP4
- WAN protocols: Frame Relay (FR), ATM
- Remote Access: PPP Dial (ISDN/PSTN)
- Internet, IP security
Hands-on over SDWAN and wireless
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors.
Proactive, self motivated and determined attitude.
Leadership and Matrix Management, Excellent training & coaching skills
Good analytical skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours.
Proficient in English.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Switching / Router EngineeringEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Noida, Gurugram
Keyskills: Wireless SDWAN BGP Routing Protocols MPLS Configuration L3 Troubleshooting Switching VRRP QOS Wireless Technologies ISIS CCNP OSPF
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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