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Dynamics F&O Support Consultant @ Leading Client

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 Dynamics F&O Support Consultant

Job Description

 Job Title:Dynamics F&O Support Consultant
Experience5-10 Years
Location:Bangalore  :  Technical Skills:
  •  
  •  A minimum of three years experience working with Microsoft Dynamics Finance and Operations.  
  •  Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance. 
  •  AX2012 and AX2009 experience is desirable 
  •  Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential. 
  •  Project Management and/or Delivery experience would be beneficial to the role. 
  •  Proven ability to deliver high quality support to customers in line with SLAs. 
  •  Strong written and verbal communications skills. 
  •  Proven ability to pick up new concepts and technologies. (Experience in Power Platform and Azure integrations will be a key part of the role going forward. 
  •  Experience in Dynamics ISVs and working with third part support teams is desirable 
  •  ITIL knowledge and accreditation is desirable. Internal training course content can be provided as part of ongoing learning and personal objectives 
  •  Business and requirements analysis. 
  •  Effective problem solving and analysis skills. 
  •  Excellent telephone manner and both verbal & written communications skills. 
  •  Effective listening skills with a high level of attention to detail. 
  •  High degree of insight and practical skill. 
  •  Team-oriented; willing to align work with teams priorities and goals. 
  •  Able to assist Team Leaders in the co-ordination of issues and Onboarding activities. 
  •  Able to influence, negotiate and build consensus. 
  •  Strong time management skills and multitasking abilities. 
  •  Being able to work on own initiative with a minimum of guidance. 
  •  Ability to think clearly under stress. 
  •  Clear and effective communication. 

    •  Responsibilities 
  •  Investigate and resolve Incidents and Problems relating to the Dynamics 365 Finance and Supply Chain product (and all related Microsoft Dynamics F&O and AX systems as required).  
  •  Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution. 
  •  Provide Consultancy as required for customers including the provision of advice and Change where required. 
  •  Ensure support calls are logged and the resolution is documented on the support site. 
  •  Take ownership of user problems and be proactive when dealing with the issues. 
  •  Redirect or escalate support requests to the appropriate member of staff or Microsoft 
  •  Provide support to existing clients and internal users. 
  •  Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner. 
  •  Develop effective relationships with the companys customers, suppliers, partners and internal stakeholders. 
  •  Work on investigating and providing resolutions to customer and internal support cases and effectively manage and prioritise these using support systems. 
  •  Adhere to the Change Control policy. 
  •  Be available to assist outside of UK working hours where required for high priority Incidents 
  •  Provide support for the P1 Out of Hours process as part of an on-call support rota 

    • Job Classification

    Industry: Recruitment / Staffing
    Functional Area / Department: Consulting
    Role Category: Management Consulting
    Role: Associate / Consultant
    Employement Type: Full time

    Contact Details:

    Company: Leading Client
    Location(s): Bengaluru

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    Keyskills:   microsoft dynamics microsoft azure sc microsoft dynamics nav finance time management skills project management software development efficiency management javascript microsoft dynamics ax java incident resolution scm requirement analysis itil

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