Telecaller - Education Wing
- Arham World
- 1 - 2 years
- Bengaluru
- 15 days ago
- Email to a friend
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Job Description
Telecaller Education Wing
Client Connector | Demo Setter | Lead Follow-Up Specialist
You are Not Just a Caller. You are the First Step in Every Campus Upgrade.
This is not a scripted job. This is a communication role.
You are the first voice that school decision-makers hear from Arham. Your clarity, tone, and consistency determine whether a lead converts into a qualified demo or disappears from the funnel.
- You will handle warm leads from Kerala and other Malayalam-speaking regions, explain Arhams offerings, and book targeted demo appointments for the Education Wing.
- Youll coordinate with the BDM, STL, and Intern to ensure smooth transitions from conversation to demo.
Whats in it for You?
- Youll master the art of B2B communication with school principals and trustees.
- Youll directly influence demo volume and sales momentum for your team
- Youll learn how to manage leads, CRM, and follow-up systems with precision.
- Youll build the confidence to grow into Inside Sales, Client Success, or Outreach Strategy roles.
- Youll be the voice behind Arhams credibility in one of its fastest-growing markets.
Your Core Responsibilities:
Zone 1: Lead Calling & Pitch Execution
- Call warm leads passed by the Research or Marketing teams
- Speak fluently in Malayalam with school heads, IT admins, or trust members
- Explain Arhams full offering based on school type and decision-maker role
- Ask smart questions to qualify interest and readiness for a demo
- Book high-potential demo slots and coordinate time availability with the team
Zone 2: WhatsApp & Inbound Lead Handling
- Engage inbound leads coming via WhatsApp, website, or campaign referrals
- Share brochures, pitch decks, explainer videos, or product links
- Convert inbound interest into booked demo appointments
- Maintain professional tone in all message-based communications
- Capture lead interest stage accurately before handing off to STL or BDM
Zone 3: Demo Coordination & Transition Management
- Confirm booked demos and share reminders via WhatsApp or phone calls
- Update the team about client expectations or decision-maker presence
- Track confirmed demos to ensure BDM or Executive attendance
- Reassign rescheduled demos and notify relevant team members immediately
- Ensure clean, hand-off-ready transition from call to field
Zone 4: CRM Updates & Lead Status Hygiene
- Log every call outcome: Demo Booked, Not Interested, Follow-Up Needed
- Add notes that help BDMs personalize their pitch (e.g., school size, board, infra status)
- Maintain daily call count, status breakdown, and lead tracker compliance
- Flag duplicates, stale leads, or invalid numbers for cleanup
- Use lead tags correctly: CBSE, PU College, Budget less than 10L, etc.
Zone 5: Structured Follow-Up Discipline
- Follow 3-day, 7-day, and 14-day follow-up cycles with leads not yet converted
- Keep track of response patterns and adjust timing based on school behavior
- Reconnect with cold leads from previous months and attempt revival
- Maintain a personal rhythm of polite, persistent, and timely follow-ups
- Share feedback on common objections or trust delays to STL
Zone 6: Communication Quality & Professionalism
- Maintain a calm, confident, and clear voice tone during every call
- Adjust language depending on whether speaking to a principal or coordinator
- Avoid over-pitching focus on simplicity, clarity, and demo value
- Never send unclear or unstructured messages on WhatsApp
- Represent Arham with respect, warmth, and confidence
Zone 7: Collaboration with Team & Outreach Teams
- Sync with the STL on demo slots, lead quality, and follow-up gaps
- Share weekly updates on demo bookings, lead conversion rate, and blockers
- Raise alerts for high-interest leads needing urgent BDM involvement
- Support the Intern with tagging, lead hygiene, and CRM status
- Stay responsive on Discord, WhatsApp, and internal dashboards
Zone 8: Ownership Mindset & Daily Rhythm
- Hit daily lead calling and demo booking targets without reminders
- Own your follow-ups dont leave them to STL or BDM
- Solve small scheduling issues on your own dont over-depend
- Bring common sense into your scripts every school is different
- Keep your outreach volume high, but never lose quality
Zone 9: Growth Pathway & Learning Focus
- Learn from feedback refine your pitch based on what works
- Study demo flow and closure logic to understand sales cycles
- Grow toward Inside Sales, Outreach Strategy, or Client Coordination roles
- Take initiative to improve pitch decks, voice scripts, and follow-up logic
- Set the standard for what a high-conversion telecaller sounds like
Requirements
- Fluent in Malayalam (mandatory) with confident phone communication
- Conversational in English and/or Hindi
- 02 years of experience in telesales, client calling, or follow-up handling
- Strong listening and persuasion skills not robotic, not salesy
- Familiar with WhatsApp Business, Google Sheets, and CRM updates (training provided)
- Must be Bangalore-based and available for in-office full-time work
Traits We Value
- Clear communicator understands the difference between speaking and connecting
- Call discipline structured, consistent, and calm under pressure
- Detail-focused no lead forgotten, no update skipped
- Team-minded supports BDMs, Interns, and the Outreach loop
- Growth-ready wants to improve, scale, and lead someday
Compensation & Work Timings
- Salary: 18,000 20,000 per month
- Benefits: ESIC + PF after 3 months probation
- Workdays: Monday to Saturday (10:00 am to 6:00 pm).
- Job Site: On-Site
Job Classification
Industry: Consumer Electronics & AppliancesFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Arham WorldLocation(s): Bengaluru
Keyskills: Communication Skills Telesales Team Coordination CRM
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