Sr Portal Developer
- Sutherland Global
- 10 - 14 years
- Hyderabad
- 1 month ago
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Job Description
Customer-Centric Design: Design intuitive and impactful user interfaces (UI) and experiences (UX) that focus on solving customer pain points and enhancing overall satisfaction across web, mobile, and digital platforms. C/CX Strategy: Collaborate with cross-functional teams to align design solutions with customer experience (CX) objectives, ensuring a seamless and consistent journey from acquisition to retention. Wireframing & Prototyping: Develop wireframes, interactive prototypes, and user flows that reflect design vision, business goals, and user needs. User Research & Testing: Conduct user research (interviews, surveys, usability testing) to gather insights into customer behaviors, preferences, and pain points, iterating design solutions based on findings. Customer Journey Mapping: Create detailed customer journey maps that outline user touchpoints, emotions, and needs throughout the customer lifecycle, identifying opportunities to improve experiences. Cross-Platform Consistency: Ensure that design elements are consistent, responsive, and adaptable across various devices and platforms, delivering a cohesive experience. Collaboration: Work closely with product managers, engineers, and other stakeholders to integrate design solutions within the broader customer experience strategy. Design Systems: Contribute to the development and maintenance of a design system to ensure consistency in UI elements, interactions, and visual styles across projects. Data-Driven Design: Use customer feedback, analytics, and other data-driven insights to continuously improve the user experience and make informed design decisions. Innovative Problem-Solving: Identify and address UX challenges and design issues proactively, developing creative solutions that enhance both usability and customer satisfaction.
Required Qualifications: Bachelor s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field. 3+ years of experience in UI/UX design, with a portfolio that demonstrates a focus on customer or cons
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Front End DeveloperEmployement Type: Full timeContact Details:
Company: Sutherland GlobalLocation(s): Hyderabad
Keyskills: User research Front end Customer satisfaction Interaction design Javascript HTML Customer experience Adobe Usability testing Analytics
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