Back Office Executive
- South Star Software
- 2 - 6 years
- Mumbai
- 22 days ago
- Email to a friend
- Report this job
Job Description
Job Title: Backend Support (Non-Technical)
Job Summary:
We are seeking a reliable and detail-oriented individual to join our team as a Backend Support
Specialist. In this role, you will handle configuration changes across various carrier portals based on requests from clients and internal teams. You will also assist with basic service-related tasks and general customer inquiries. This is a back-office role focused on ensuring devices are properly configured and service issues are resolved efficiently.
Key Responsibilities:
- Customer Support: Provide phone-based assistance for simple service-related issues and coordinate resolutions with relevant teams.
- Problem Solving: Identify and resolve common device or service concerns in a timely and effective manner.
- Configuration Updates: Perform updates and changes on carrier portals as requested by clients or internal teams.
- Quality Checks: Ensure that devices and service requests meet internal quality and accuracy standards.
- Record Maintenance: Keep accurate and up-to-date records of device setups, service changes, and configuration updates.
- Team Collaboration: Work closely with colleagues to support daily operations and contribute to continuous process improvements.
What Were Looking For:
- Strong Communication: Able to communicate clearly and professionally with both internal teams and customers.
- Problem-Solving Skills: Quick to understand issues and apply practical, efficient solutions.
- Detail-Oriented: Maintains precise records and follows structured workflows.
- Team Player: Collaborates effectively within a team environment.
- Adaptable: Willing to learn new systems and adjust to evolving tasks and responsibilities.
Preferred (Not Mandatory):
- Familiarity with mobile devices or device setup
- Experience in backend operations or customer support roles
- Understanding of basic portals, tools, or ticketing systems
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: South Star SoftwareLocation(s): Mumbai
Keyskills: Good Communication In English Back Office Operations Customer Service Operations
Similar positions
South Star Software
Hurix is a content and mobility solutions provider. We build, distribute and manage compelling and engaging digital content across traditional and new mobile platforms, formats and devices. \r\nAs a leading solution provider, we provide an array of digital services, including:\r\n \r\nƒ˜ App...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in