Technical Support Professional
- Veetechnologies
- 1 - 6 years
- Salem
- 5 months ago
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Job Description
- Good Communication Skills (Tamil, English other Languages (Kannada or Hindi Preferred) and willing to travel anywhere in India as per the Project requirements.
- Good Operations Customer Service Skills
- Excellent Team Vendor Management Skills
- Good Interpersonal Skills
- Good in building the relationship with the client stakeholders
- Ability to work independently and collaboratively
- Good Presentation Skills (Excel and Power Point)
- Location : Salem, Chennai.
- Experience : 1+ Years.
- Education Qualification : Any Degree (Diploma Candidates are not eligible).
- Understanding SLA and executing the operations as per the client requirements.
- Coordinating with the Vendor Team to deploy all the Aadhaar Enrolment Centres.
- Ensure Smooth Functioning of Aadhaar Enrolment Centres and bring targeted output.
- Handling the escalations from the branches and resolve the issues on immediate basis.
- Train the Operators time to time as per the UIDAI guidelines.
- Ensure the Quality of the Service Provided to the Customers and ensure proper training has been given to the Operators.
- Monitoring each branch Performance and Enrolment Quality as per the UIDAI Policy.
- Proactively plan the activities to get best outcomes in the production002E.
- Conducting Surprise audit to meet the compliance.
- Ensure No fraudulent activities happen at Aadhaar Enrolment Centres.
- Resolving Technical related issues within the timeframe and ensuring there is no downtime during the working hours.
- All the activities must be documented properly with relevant evidence.
- MIS Preparation and Submission to the client on daily basis.
- Actively participates on the Weekly meetings and present the progress to the Management.
- Taking initiatives to improve the process and suggest new thoughts to the Management.
- Analysis the Competitors Market status and Potential Areas for improvement
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: VeetechnologiesLocation(s): Salem
Keyskills: Interpersonal skills E-governance Management Customer service MIS preparation Vendor Powerpoint Technical support Monitoring Auditing
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