Global Travel Manager
- Sykes
- 2 - 7 years
- Kolkata
- 2 months ago
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Job Description
Job Summary
The Global Travel Manager will lead our corporate travel strategy across 40+ countries. This role will manage end-to-end travel operations, provide assistance and support to travelers, optimize and negotiate supplier contracts and run global travel systems to ensure compliance with policy, safety, and sustainability goals. In this role you will bring solid expertise in global travel procurement, vendor management, and policy design, ensuring that travel practices comply with local and international laws, corporate policies, and industry best practices. If you have a passion for creating an efficient, cost-effective, and traveler-friendly experience we encourage you to apply.
Primary Job Responsibilities
- Develop and enforce global travel policies, ensuring compliance, cost control, and traveler satisfaction
- Lead the selection, negotiation, and management of travel suppliers including TMCs, airlines, hotels, and car rental agencies
- Oversee travel platform implementation and optimization (SAP Concur, Egencia, Amex GBT, etc.)
- Monitor travel spend across all business units and regions; deliver reporting, dashboards, and savings analysis
- Manage duty-of-care protocols in partnership with HR, Security, and Legal to ensure traveler safety
- Implement travel risk management systems and protocols for high-risk regions
- Drive sustainability goals through eco-friendly travel practices and supplier selection
- Train employees on travel tools, expense systems, and policy compliance
- Provide support to employees regarding their travel needs, including answering questions, addressing issues, and offering guidance on travel policies
- Support finance with expense reconciliation, budgeting, and forecasting related to travel
Skills and Qualifications
- Bachelor s degree in Business, Hospitality, Supply Chain, or related field
- Minimum 5 years of experience managing global or regional travel programs
- Proven ability to negotiate corporate travel contracts and manage global vendors
- Advanced knowledge of TMCs, GDS systems, OBTs (Online Booking Tools), and travel risk platforms
- Knowledge of procurement systems such as Coupa and Ariba
- Strong analytical and reporting skills (Excel, Smartsheet, Power BI preferred)
- Exceptional communication and stakeholder engagement skills
- Experience supporting remote and hybrid workforces across time zones
- Multilingual skills and international business experience are highly desirable
- Location: Colombia, Mexico or India
- Fluency in English required
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we re the team behind the best experiences for +750 of the world s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: SykesLocation(s): Kolkata+ View Contact
Keyskills: Supply chain Procurement Hospitality SAP Analytical Reconciliation Budgeting Risk management Forecasting Operations
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