Monitoring NOC Engineer
- Virtusa
- 0 - 2 years
- Bengaluru
- 12 days ago
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Job Description
Job Title: Monitoring/NOC Engineer
Location: Cadence Design Systems, Bangalore.
Reports To: Sr. IT Manager
Job Overview: IT Monitoring Engineer will be responsible to support the monitoring
infrastructure in delivering and maintaining the system management event monitoring
capabilities. Monitoring Engineer will work in cooperation with Technical and Operational staff
ensuring that monitoring capabilities are conformal with operational needs.
Key Responsibilities:
Drive P1/P2 calls as needed.
Monitor and maintain global infrastructure; telecommunications circuits, routers, network
devices, servers, storage etc. using industry standard tools Monitor applications and services;
URLs, applications, middleware for potential issues and risks etc. using industry standard tools.
Respond to alerts and risks following established procedures to ensure customer SLAs are
maintained.
Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and
procedures.
Work shifts as allocated to ensure 24 x 7 x 365 cover for services.
Communicate with internal business users as required to provide ongoing notifications of
service risks and issues Role Summary.
Management of high risk or critical incidents ensuring each is evaluated accurately and
escalated quickly to the appropriate 2nd or 3rd line team for analysis or resolution.
Coordinate and manage relationships with other support teams to ensure highest possible
service availability and facilitate the communication of service status updates in an effective and
timely manner.
Act as a first point of escalation for advanced, high severity or difficult issues for L1 where you
will have an active role in guiding and motivating the Infrastructure Operations L1 team
members in responding to and managing risks and incidents.
Identify, evaluate, and prioritize service risks, issues and problems.
Required Technical Skills:
Intermediate Knowledge of monitoring applications will be beneficial but not a requirement
(HPESite Scope, Network Node Manager(NNMi), Nagios tool as well.
Knowledge on ITIL process (Incident/Change Management).
Excellent spoken and written English and communication skills maintaining a professional
manner especially when under pressure.
Ability to understand the potential impact of service risks and incidents be able to escalate as
appropriate.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Bengaluru
Keyskills: Change Management Application Monitoring Incident Management Server Monitoring ITIL Process ITIL
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Virtusa
Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.
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