Customer Service Advisor - Chat Process
- VOIS
- 1 - 6 years
- Ahmedabad
- 2 months ago
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Job Description
Role & responsibilities
- The candidate would be responsible for handling Chat queries for the UK Consumer & Enterprise customers.
- They would be required to perform Chat tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation
Key accountabilities and decision ownership:
- Respond and trouble shoot all customer interactions via chat channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
- Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
- Identify and communicate areas for improved efficiencies for customer service.
- Understand Vodafone's vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people.
Preferred candidate profile:
- Incumbents from Ahmedabad & Gandhinagar are preferred
- Incumbents should have relevant chat experience for minimum of 6 months
- Immediate joiners are preferred
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: VOISLocation(s): Ahmedabad+ View Contact
Keyskills: Chat Chat Process
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₹ 2.5-5.5 Lacs P.A
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