Customer Support Engineer-Level 1
- Celonis
- 3 months duration
- Bengaluru
- 4 months ago
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Job Description
- Provide in-depth technical support for customer issues across one or more product areas of the Celonis Execution Management System (EMS)
- Drive and resolve complex Tickets according to ITSM processes
- Qualify problems or defects for close collaboration with Celonis Development and Product Management
- Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
- Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation
- Participate in 24x7 3-shift Support model
- An education in the field of IT, Computer Science, Engineering, or similar.
- First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
- A fundamental working ability of heterogeneous Linux/Unix systems.
- Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog, Python, Java
- Have a structured approach to analyse and resolve issues
- Ideally, experience with database systems and SQL
- Experience with AWS and / or MS Azure.
- Customer contact experience, communication and service-oriented.
- A thirst to learn and like bringing ideas to the table.
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more)
- Great compensation and benefits packages (stock options, generous time off, family leave from day one, and more)
- Mental well-being support (mindfulness tools such as Headspace, virtual events and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Employee resource communities to help you feel connected, valued and seen (Wo**n@Ce****s, Pa****s@Ce****s, Pr**e@Ce****s, Re*******e@Ce****s, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: CelonisLocation(s): Bengaluru
Keyskills: Unix Mining Computer science Product management RCA Linux Support services Customer support Technical support SQL
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