Sr. Desktop Support Engineer @ Gizmosupport

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Sr. Desktop Support Engineer

Gizmosupport
0 - 1 years
Amritsar
5 months ago
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Job Description

Key Responsibilities:

Technical Support: Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently.
Troubleshooting: Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime.
User Assistance: Assist end-users with technical queries, providing clear guidance and support to enhance their productivity.
System Configuration: Configure and install desktop systems, including operating systems, software applications, and necessary updates.
Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system.
Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure.
Training and Mentorship: Provide training and mentorship to junior support staff, sharing knowledge and best practices.
Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.

Job Classification

Industry: Management Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Gizmosupport
Location(s): Amritsar

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Keyskills: Training Ticketing operational support Process improvement IT infrastructure Inventory management Troubleshooting Application software Desktop support Technical support

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Gizmosupport

Gizmosupport

Sr. Desktop Support Engineer @ Gizmosupport

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