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Bpo Ops. Manager (surat Location) Salary- 60k Inhand @ Cyfuture

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 Bpo Ops. Manager (surat Location) Salary- 60k Inhand

Job Description

Note- Must have minimum 5 Years + experience in Manager Operation/BPO Manager role.


Company Name- Cyfuture India Private Limited

Position- Manager Operation/ BPO Manager Ops

Qualification- Graduate/Postgraduate


Job Location- Kapodara, Surat, Gujarat

Salary- up to 6 Lakh


Roles & Responsibilities:

  • Must have great understanding about BPO Matrix.
  • Skills for planning, assigning and directing work.
  • Meet or exceed KRA's of all team members - New training and ongoing training of team members
  • Responsible for revenue generation of assigned process and span
  • Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
  • Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
  • Document and communicate system and business process gaps.
  • Ensure process operates efficiently according to client and company measures.
  • Be directly responsible towards fostering the development of your team by motivating.
  • Strong Client Handling Skills.

Required Candidate profile

  • Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
  • Non-BPO experienced profiles will not be considered.
  • Good communication, Analytical, and leadership skills.

Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Surat

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Keyskills:   Client Coordination Attrition Control Bpo Operations KPI Rostering Process Management Shrinkage Control Shrinkage Attrition Management KRA SLA Management Operations Management Floor Management

 Fraud Alert to job seekers!

₹ 5-7 Lacs P.A

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Cyfuture

CyFuture Thinking Future. Moving Ahead. CyFuture has carved a niche for itself in the burgeoning Information Technology industry. By focusing on three main pillars of performance - striving for stellar quality, fulfilling customers' desires & nurturing people's talents - we set ourselves apart ...