Program Manager Ii, In Aces
- Amazon
- 3 - 8 years
- Bengaluru
- 13 days ago
- Email to a friend
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Job Description
We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation. On this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals. This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level. About the team Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions. Develop and improve Amazon Logistics equipment and processes to enhance safety, associate/driver experience, capacity, speed, quality, and cost goals
Drive a culture of standardization and innovation across WW Process Engineering Org.
Initiate, define, plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations.
Present concepts, designs, program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills.
Responsible to integrate new equipment designs, process improvements, safety enhancement, etc.; into standard designs.
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Relevant experience with last mile and/or customer service processes and technologies.
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
Job Classification
Industry: InternetFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Bengaluru+ View Contact
Keyskills: Kaizen Project management Process improvement Customer service Continuous improvement Stakeholder management Performance improvement Six sigma SQL Logistics
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