Business Intelligence Specialist
- Netomi
- 4 - 5 years
- Remote
- 2 months ago
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Job Description
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions.
This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset particularly around AI-driven BI and conversational intelligence.
Responsibilities
- Become an expert on internal and external data trends relevant to Netomi s business and product ecosystem.
- Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics.
- Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities.
- Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights.
- Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction.
- Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries.
- Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles.
- Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools.
- Monitor AI-driven systems for accuracy, bias, and explainability in outputs ensuring business users trust the insights provided.
Requirements
- 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities.
- Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems.
- Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation.
- Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik).
- Solid understanding of data modeling, ETL processes, and data architecture best practices.
- Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques.
- Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences.
- Experience leading small, agile teams and working cross-functionally in a fast-paced environment.
Nice to Have
- Familiarity with NLP/NLU systems and how they generate structured data from conversation logs.
- Experience with customer experience analytics, support automation, or virtual agent performance metrics.
- Background in AI explainability and building trust in AI-generated insights.
Job Classification
Industry: Software ProductFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: NetomiLocation(s): Remote+ View Contact
Keyskills: Automation Product engineering Data modeling Agile Scheduling Business intelligence microsoft Analytics Python Data architecture
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Netomi
Backed by the worlds top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
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