Customer Success Executive (E-..)
- Shopalyst Technologies
- 2 - 5 years
- Bengaluru
- 5 months ago
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Job Description
- Manage and own assigned clients/projects, collaborate and coordinate with a variety of global stakeholders and cross-functional teams
- Responsible for all aspects of business operations as the primary point of contact right from business requirement gathering, coordinating with cross functions on feasibility checks, issue resolution, scope adherence, and service delivery.
- Develop and promote key metrics and reports to measure and publish results over time
- Track top opportunities through brand data and share the input periodically with relevant internal cross functions to convert it into a value proposition for the client from a SaaS product perspective
- The client managing customer success executive is accountable for timelines of service delivery which is a combination of BAU and ad-hoc requests, identifying and resolving issues and conflicts across the project
- Gather, analyze, and interpret quantitative and qualitative data, draw conclusions, and develop recommendations, use visualization skills to make a point
- Develop powerful presentations/visualizations and present in internal and external cadence calls on the updates, progress and new ideas if any
- Mentor and support the development of junior team members
Requirements
- Overall experience of 2-5 years
- Ecommerce domain operations knowledge is a must
- Strong presentation, verbal and written communication skills, and experience communicating to, and working with virtual teams.
- Ability to manage operational performance and reporting cycles (including the oversight of KPIs, opportunity pipeline, and tracking the returns)
- Strong analytical reasoning based on brand data, logical structuring, visualizations presentations
- Ability to build meaningful conversations/recommendations basis large sets of data and broad
stakeholder perspectives - Self-motivated, innovative, and strong team player
- Exceptional attention to detail, responsiveness
- Highly developed personal and professional ethics
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Shopalyst TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: Service delivery Executive Analytical Issue resolution E-commerce Mentor Management Operations Business operations
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Shopalyst Technologies
At Shopalyst, we are re-imagining how digital consumers discover and purchase products they love. We are building the technology and data infrastructure that help friction free purchases from any digital moment that inspires shopping
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