Program Manager @ Cisco

Our Licensing Experience and Operation team, collaborates with multi-functional collaborators to provide and handle the capabilities required for on-premises software, license and documentation setup and delivery, provisioning and device activation. Our service is key to achieving Ciscos Recurring Revenue strategies, handling software and licensing distribution to ALL routes to market. The role also involves extensive cross organization collaboration with internal collaborators such as Business Units, IT Architects and Program Managers.

You are a motivated and agile self-starter with the ability to drive multiple complex and sometimes ambiguous programs to completion. Proficient in project management tools and methodologies, you are confident in facilitating effective meetings and preparing and communicating project analysis, status updates, challenges, and other key insights that resonate with executive leadership. You thrive in team environments, demonstrating clear and concise communication skills, active listening, and effective questioning techniques to resolve issues. Resourceful and adaptable, you excel at handling or leading project teams of varying sizes and diverse abilities to achieve optimal results, handling interdependencies and leading horizontally across functions. You have experience communicating with senior management to drive alignment among business partners from diverse functions, writing detailed specifications of user requirements, business processes, and procedures for implementing software solutions, and leading projects effectively. With a strong desire to learn and work independently in a fast-paced, high-growth environment, you also collaborate effectively with cross-functional teams of business analysts and developers while maintaining meticulous attention to detail.

• Experience in Program and Product Management: Demonstrated ability to lead end-to-end programs and products, including defining strategy, planning, execution, and delivery, while ensuring alignment with collaborators, meeting deadlines, and achieving business objectives
• Experience in AI/Automation Projects: Hands-on experience leading programs or products in the AI or automation domain, with a focus on delivering value-driven solutions
• Requirements Gathering and Documentation: Strong skills in gathering, analyzing, and writing detailed business requirements and user stories to drive product and project outcomes.
• Data Analysis Skills: Ability to analyze AI model and project-related data to identify trends, areas of improvement, measure success, and inform decision-making.
• Strong Communication and Collaboration Skills: Excellent ability to connect with cross-functional teams, technical partners, and leadership, with a focus on clear and concise documentation and presentations.

Knowledge of Emerging Technologies: Familiarity with AI/ML concepts (e.g. Agentic framework, RAG/LLM models), automation tools (e.g., AI Assistants), with the ability to bridge the gap between technical teams and business needs.