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Technical Support Engineer @ Tech Mahindra

Home > Voice / Blended

 Technical Support Engineer

Job Description

Looking for Networking Engineer L1 Voice Support

Qualification - Graduate with Computer Science Background is mandatory.

Engineering background, certification on networking concepts preferred.

Work Experience - 1 year Minimum (Tech Exp Only)

Skills and Ability:-

  • Comprehensive understanding of typical home network deployments is required.
  • The candidate must be able to identify a diversity of

networking home devices' specific functions and configurations.

  • Candidate must demonstrate excellent English communication skills.
  • The candidate must be attentive to details.
  • Candidate must have excellent analytical, organizational, and time management skills.
  • Candidate must be well mannered and demonstrate customer services skills.
  • Candidate must be able to perform well in a steep learning curve.
  • The candidate must be able to sell support contracts.

Soft Skills -

English: Excellent, C1 CEFR Level

Accent: Neutral Ability to give good step by step instruction.

Positive tone.

Computer Proficiency:-

  • Firm understanding of Windows and macOS.
  • Firm understanding of Android and iOS.
  • Firm understanding of common firewall configuration.
  • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
  • Comprehensive understanding of typical home network layouts is required.
  • Demonstrable troubleshooting ingenuity is required.

Salary- Upto 4.75 LPA

Work Location - Sec 81, SEZ Noida

Both side cab facility

US Shifts 24*7 Window

Immediate Joiners only

Please share only relevant CVs on Pr************y@Te*********a.com or on 7906003***


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills:   Technical Support IT Helpdesk L1 Support Technical Voice Process

 Fraud Alert to job seekers!

₹ -4.75 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...