Job Description
Company Descriptioninsightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financialdata. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com
About The Role About The Role
Shift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)Responsibilities
Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churnUpdate customer health information when applicable based on negotiation and discussions with the customerCreate renewal offers/quotes based on contract information, customer usage, and company directionReport and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolioNegotiate contract terms and pricing with guidance from relevant internal departments and managementMaintain and update account information in CRMRefer potential opportunities for expansion to our Sales teamShare customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and ManagementGain a basic knowledge of insightsoftware solutions to better communicate value with customersCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Drive & Discipline ability to focus and work hard to achieve the right results.Customer Focus - Enthusiastic about making clients successful.Integrity high ethical standards and doing the right thing even when others arent looking.Mental agility a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.Detail-orientation be thorough and consistently deliver high-quality workQualificationsQualificationsQualifications2 to 4years experience in Renewals Management or Account Management in the software industry
Knowledge of CRM systems, preferably SalesforceThe Customer CompanyKnowledge and experience reviewing and comprehending contract terms, preferably in software.Ability to work in a fast-paced environment.Ability to work cross-functionally with other departments and team members.Comfortable in a highly autonomous role with strong organizational skillsKnowledge of CPQ, SalesLoft, NetSuite, and other related tools a plusReady to work in eastern shift time (evening 5:30 to morning 2:30 India time)Excellent interpersonal and written and oral communication skills.Preferred qualifications:SalesforceThe Customer Company or any CRM experienceExperience working for a software company in the renewals or customer success department.Additional InformationAll your information will be kept confidential according to EEO guidelines.**
At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **Background checks are required for employment with insightsoftware, where permitted by country, state/province.At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Job Classification
Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Insightsoftware
Location(s): Hyderabad
Keyskills:
cpq
customer focus
account management
netsuite
crm
visualforce
sfdc
written and oral communication
presentation skills
business analysis
triggers
customer retention
javascript
apex
sql
salesforce
sales force development
salesforce crm
data loader
