a) Answer customer calls and emails and address queries and provide helpful solutions promptly
b) Maintain a positive, professional tone in all customer communications.
c) Provide accurate product or service information to customers
d) Collaborate with other teams to resolve complex customer issues
e) Stay updated on company policies and product knowledge to assist customers effectively.
Keyskills: Customer Support Blended Process Grievance Handling Email Support Solving Queries Complaint Handling Query Resolution Voice Support Calls Handling Customer Care Email Writing Customer Queries Customer Handling
OXYZO Financial Services Ltd. is a Leading Fintech NBFC headquartered in Gurugram. We are into B2B Lending and cover both Corporate and SME customers, Pan-Country having our offices spread across 20+ cities in India.