Senior SME - Backup & Recovery (BR5)
- Microland
- 8 - 16 years
- Bengaluru
- 7 days ago
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Job Description
Required SkillsTechnology | Backup | Execute backup and restore in a virtualized infrastructure
Technology | Storage and Backup Roles|Backup Administrator
Technology | Backup|Labeling Media Tapes
Technology | Container Technologies|Storage containers Education Qualification :
Any Graduate (Engineering / Science) Certification Mandatory / Desirable :
Technology | Respective Product Certification Key Responsibilities: Technology Management:
- Lead backup technology management.
- Plan and execute new technology rollouts.
- Ensure team readiness from a technology perspective.
- Manage SOPs, knowledge documents, and KB articles.
- Implement technical methodology improvements based on past failures and learnings. Restoration:
- Resolve complex or escalated issues from L2 engineers.
- Prepare RCAs for major incidents and problem tickets.
- Handle DB server changes, upgrades, performance tuning, and patching. Triage:
- Serve as the final escalation point for all Backup issues (L3).
- Coordinate with the Data Center TDU COE team for unresolved incidents.
- Collaborate with respective TAC teams to resolve product-related issues or software bugs. Process Compliance:
- Prepare and represent RFCs in the change advisory board for approval.
- Assign approved changes to the L2 group for implementation.
- Conduct repeat incident analysis to identify proactive problem tickets.
- Update tickets regularly with information from vendor/customer analysis.
- Prepare Shift Handover Reports.
- Execute the Escalation Matrix (Vendor, Internal and Customer).
- Ensure timely ticket closure following user/customer communication.
- Maintain an inventory of network equipment and links.
- Monitor tickets for SLA adherence and escalate deviations as defined in the process.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Microland LimitedLocation(s): Bengaluru+ View Contact
Keyskills: Performance tuning Administration Technology management Networking Management Advisory Process compliance Inventory Monitoring
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