Production Agent - L1 @ Wipro

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

About the Role & Team:

Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows and policies through expert operation and insightful analysis.

Responsibilities:

• Hypothesis Testing & Validation: Design and execute tests to validate hypotheses aimed at enhancing lane data accuracy, completeness, and overall user experience.

• Issue Resolution: Investigate, diagnose, and solve complex quality issues pertaining to Google Maps lane data, ensuring high standards of accuracy and reliability.

• Data Analysis & Insight Generation: Perform comprehensive data analysis on lane-related datasets to identify trends, patterns, and anomalies, deriving actionable insights for quality improvement and product development.

• Evaluation & Enhancement: Conduct targeted evaluations to pinpoint areas for process, policy, or product enhancement within the lane data domain.

• Research & Development: Undertake secondary research to explore potential avenues for expanding and improving existing lane evaluation workflows, operational policies, and reference materials.

• Root Cause Analysis (RCA): Develop and deliver detailed RCA reports, particularly for ML/Hypothesis Model testing outcomes, to understand underlying causes of data discrepancies or model performance issues.

Feedback Integration & Adaptation: Actively understand and incorporate product feedback, realigning evaluation objectives and strategies to meet evolving product needs and user expectations.

Skill set requirement:

Essential Skills - Must have

• Meticulous attention to detail.

• Analytical and problem-solving abilities.

• Ability to think critically and organize tasks based on the goal of the work

• Self driven individuals who can identify and implement efficiencies in any task

• Agile mind quickly grasps, adapts seamlessly to evolving environments

• Understanding of product functionality from a user's viewpoint.

• Fundamental comprehension of automation and its workflows.

• Basic documentation and reporting skills.

• Capacity to detect inconsistencies and underlying reasons in data.

• Ability to identify and understand process and workflow gaps

Desired Skill Set - Should have

• Product and operational expertise within Google Maps.

• Optimization strategies and meticulousness in data handling.

• Expertise in Google Maps products, features, and workflows.

• Familiarity with GDO tools, workflows, and processes.

• Understanding of relevant policies and regulations.

• Knowledge of core product objectives and consumer requirements.

• Experience in Spatial Data Validation techniques.

• Ability to navigate Googles internal tools and processes
• Experience in performing Root Cause Analysis (RCA) and deriving actionable insights.
• Graduation is Mandatory.
• Only Freshers are eligible for this role

Advanced Skills - Good to have

• Sophisticated analytical methods and cognitive abilities for independent decision-making.

About You:

You are passionate about data quality and its impact on user experience. You thrive in dynamic environments, enjoy solving complex puzzles, and are always looking for ways to improve processes. You are a collaborative team player who is eager to learn and contribute to a mission-driven team. You are keen on developing your skills in decision-making, deepening your process and product expertise, and strengthening your ability to conduct impactful analyses that drive real-world improvements.