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Team Lead- HR Praity @ Wipro

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Wipro  Team Lead- HR Praity

Job Description

Roles and Responsibilities

  • Manage a team of 15-25 members, ensuring effective communication and collaboration among team members.
  • Conduct regular performance reviews, provide feedback, and coach employees to improve their skills and productivity.
  • Develop and implement strategies to reduce attrition rates through employee engagement initiatives.
  • Monitor KPIs such as shrinkage, KRA completion, and SLA adherence to ensure high-quality service delivery.
  • Identify areas for improvement and develop action plans to address them.

Desired Candidate Profile

  • Strong understanding of KPIs (Key Performance Indicators), KRAs (Key Result Areas), SLA management.
  • Excellent communication skills with ability to build strong relationships with employees at all levels.

Note:

  • We are looking for a Team Lead in NON-IT domain.
  • Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management.
  • 24*7rotational shift with 2 rotational week offs.
  • Candidates from Hyderabad will be preferred.
  • Notice Period- 0-30days.
  • TL on paper designation is mandatory.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills:   Team Handling Team Leading Shrinkage SLA Management Attrition Team Management Performance Evaluation Team Building KPI Performance Review KRA

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