Manage a team of 15-25 members, ensuring effective communication and collaboration among team members.
Conduct regular performance reviews, provide feedback, and coach employees to improve their skills and productivity.
Develop and implement strategies to reduce attrition rates through employee engagement initiatives.
Monitor KPIs such as shrinkage, KRA completion, and SLA adherence to ensure high-quality service delivery.
Identify areas for improvement and develop action plans to address them.
Desired Candidate Profile
Strong understanding of KPIs (Key Performance Indicators), KRAs (Key Result Areas), SLA management.
Excellent communication skills with ability to build strong relationships with employees at all levels.
Note:
We are looking for a Team Lead in NON-IT domain.
Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management.
24*7rotational shift with 2 rotational week offs.
Candidates from Hyderabad will be preferred.
Notice Period- 0-30days.
TL on paper designation is mandatory.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full time