Hands on experience of APM (Application Performance Monitoring)Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIMExperience on Ticketing tool like Service Now, Jira, ITSMGood Knowledge of SQL and Linux and Basic understanding of JavaBasic understanding of Incident Management Process and LifecycleBasic understanding of SLA/KPIsBasic knowledge of Microsoft Excel and Power PointGood Decision making, analytical and time management skills
Multitasking abilitiesAbility to work from office
Ability to commute to office on self-basis
Excellent communication skillsFlexibility to work in 24/7 shiftsProviding RCA for Incidents and preparing chronology
Supporting Application Team with SR and extracting result from Database as required
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full time