Managed Services Consultant @ Sprinklr

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Deliver Value: Be able to deliver on, and communicate the value associated with the
customer s investment in Sprinklr solutions through the Sprinklr platform to guarantee
retention & customer growth.
Drive Adoption: Drive adoption and usage of new products and features across
multiple business units, teams, and markets within a single customer.
Establish Relationships: Establish and nurture relationships built on trust with every
new customer, develop client and agency champions, and identify key stakeholders.
Strategic Business Partner: Become your customer s day-to-day strategic advisor
who understands their business challenges and can communicate the positive
business outcomes of working with Sprinklr

Ensure that every customer derives the most value possible from the platform leading
to retention and business expansion.
Identify, comprehend and clearly articulate customers requirements to generate an
end-to-end solution to their business challenges.
Develop a deep understanding of customer needs and tie them to specific Sprinklr
use cases, product features, benefits and value propositions.
Analyze and elevate customer s consumption of contract, adoption of the product and
generation of upsell or cross-sell.
Act as day-to-day contact for stakeholders in brand, agencies and for System
Administrators.
Assist world s leading brands and their agencies in seamlessly building social media
campaigns & process-flows mapped to their business needs, through Sprinklr.
Identify platform gaps, and optimization opportunities; designing and configuring the
appropriate solutions so client expectations regarding platform use-cases and
functionalities are fulfilled.
Provide oversight on any additional enablement of the software deployment to be in
line with current architecture and future client needs or business requirements.
Proactively identify opportunities to improve operational efficiencies and find suitable
entities which could benefit from utilising AI to drive greater ROI.
Establish and nurture senior level relationships built on trust, develop client champions
and identify key stakeholders.
Capture development areas for product improvement and collaborate with product
managers and engineering for necessary corrective actions.
Actively make sure you are knowledgeable on native channel s products package.
Work with clients to improve the social service itself and its alignment with the clients
core business.
Provide on-going training support and ad hoc training sessions to always keep
customers educated on Sprinklr s know-hows.
Actively make sure that you are knowledgeable on all Sprinklr software products.

Who You Are & What Makes You Qualified
4+ years of experience in account management at a brand, agency or tech company.
Experience in web technologies, CRM or SaaS platforms and digital marketing
experience across social platforms.
Strong product acumen & evangelization experience with the aptitude to learn new
products.
Excellent written and verbal communication skills. Multilingual skills (Spanish,
Portuguese, or others) would be a plus.
Analytical mind-set with attention to detail along with excellent problem-solving and
critical-thinking skills.
Ability to think independently and learn as a member of a team.
Ability to identify and clearly articulate issues clients are facing and capability of
devising & implementing their solutions.
Ability to work in a highly challenging & competitive environment while delivering high
quality of customer service.
Ability to work effectively under tight deadlines and juggle several assignments &
projects simultaneously, while maintaining high standard of excellence.
Intrinsically motivated to tackle unique client use cases, passion to solve business
challenges and commitment to client delight.
Ability to interpret industry trends across different verticals & lines of businesses.
Ability to operate in an autonomous way, engage with stakeholders across the globe
and lead customers through change management.
Advanced analytical skills with proven competency in data tools & methodologies.
Ability to collate, harmonise and visualise data and present the statistical merit in a
business case.
Industry specific knowledge across different verticals or lines of business preferred.
Demonstrated experience with, and a passion for, the social technology universe (i.e.,
Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
Direct experience in working with a social media management software is preferred.
Strong time management skills including the ability to prioritize tasks and maintain
accurate time tracking for billing purposes