Operations Management Practitioner
- TekWissen
- 5 - 8 years
- Chennai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Duration: 6 Months
Work Type: Onsite
Position Description:
- The Partner Governance Analyst/Specialist ensures effective governance and performance of our strategic vendor partnerships.
- This role monitors vendor performance against SLAs, identifies improvements, drives remediation, and maintains strong vendor relationships.
- Key responsibilities include reporting automation and dashboard development to provide clear visibility into partner performance.
Skills Required:
- Monitor vendor performance against SLAs and KPIs.
- Analyze performance data to identify trends and issues.
- Facilitate vendor performance review meetings.
- Automate reporting and dashboards for vendor performance in Service now/ JIRA Participate in incident and problem management processes with vendors.
- Maintain strong relationships with vendor contacts.
- Contribute to ITSM process improvement related to vendor management.
- Ensure vendor compliance with policies and regulations.
- ITSM (Incident, Problem, Change Management) Jira Microsoft Office Suite (Excel, PowerPoint)
Skills Preferred:
- ServiceNow SharePoint Power Apps Power BI
Experience Required:
- 5 + years of experience in vendor management, IT service management, or a related role.
- Proven experience working in a multi-vendor landscape.
- Strong understanding of ITSM principles and practices (ITIL preferred).
- Experience with reporting and dashboarding tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Education Required:
- BSC/ BE IT/ relevant fields
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: TekWissenLocation(s): Chennai+ View Contact
Keyskills: ServiceNow vendor management Power BI ITSM principles Power Apps IT service management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in