HOS APS - Business Consultant
- IBS Software Services
- 3 - 10 years
- Kolkata
- 5 days ago
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Job Description
Responsibilities
- Act as the primary point of contact for customer implementation projects, ensuring consistent communication and coordination across stakeholders.
- Drive the end-to-end implementation lifecycle, from requirements gathering to post-go-live support.
- Facilitate consultative decision-making with customers to define solution scope and implementation strategy.
- Collaborate with cross-functional teams including product R&D, development, testing, and business units to ensure accurate translation of business needs into deliverables.
- Support system reviews, data analysis, solution design, and the implementation of business enhancements.
- Serve as a Subject Matter Expert (SME), providing guidance to development and testing teams during SIT, UAT, and E2E testing phases.
- Lead the planning and execution of testing activities and ensure smooth post-implementation handover and operational readiness.
- Proactively identify, manage, and mitigate risks and issues throughout the project lifecycle.
- Troubleshoot and escalate implementation or production issues, ensuring timely resolution with appropriate teams.
- Drive process improvement initiatives in collaboration with management and regional counterparts to enhance implementation efficiency.
- Coordinate and deliver user training and support, while maintaining up-to-date customer and team training and process documentation.
- Foster strong working relationships with internal and external stakeholders to ensure successful outcomes.
- Stay aware of relevant regulatory requirements impacting solution development.
Qualifications
Must Haves:
- 6-10 years of overall IT experience, with 3-5 years as a Business Analyst or Product Owner.
- Strong requirement management skills: feature prioritization, rollout, and SaaS implementation.
- Excellent communication, presentation, documentation and stakeholder management abilities.
- Familiarity with SDLC processes (Agile, SAFe, Scrum, and Waterfall).
- Analytical mindset with basic SQL skills for data analysis and validation.
- Organized, focused, and efficient in high-demand, mission-critical environments.
- Experience in UAT coordination and test planning.
- Bachelor s degree in Engineering or MCA.
- Willingness to work in UK/US time zones as required.
Preferred:
- Experience in the travel, loyalty, or CRM domains.
- Good understanding of hospitality industry concepts: Availability, Booking, Revenue Management
- Experience with Central Reservation Systems (CRS), Revenue Management Systems (RMS), Global Distribution Systems (GDS)
- Familiarity with Property Management Systems (e.g., Opera, Micros Fidelio, Springer Miller, WINHMS, IDS Fortune, LMS, Magellan).
- Exposure to service delivery for global customers.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Sr. ConsultantEmployement Type: Full timeContact Details:
Company: IBS Software ServicesLocation(s): Kolkata+ View Contact
Keyskills: Hospitality Data analysis LMS Analytical Process improvement Agile Scrum SDLC SQL CRM
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