Sr. Program Manager - Salesforce Job @ Yash Technologies

13-16 Years

• Develop and maintain project plans, including schedules, budget, and resource allocation.


• Identify, manage and mitigate project risks, issues, and dependencies.


• Manage complex projects, including project planning, execution, and closure.


• Provide mentorship and guidance to junior and mid-level project managers.


• Collaborate with cross-functional teams to ensure project success.


• Ensure project delivery within defined timelines and scope.


• Establish project management best practices and standards.


• Identify and implement process improvements to optimize project delivery.


• Lead project status meetings and provide regular updates to stakeholders.

Customer Management:

• Specialized knowledge of customers business domain and technology suite.


• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

• Specialized knowledge of deal modeling, commercial and pricing models.


• Create an integrated pricing model across service lines.


• Guide team members to apply pricing techniques.


• Grow the account, forecast revenues and analyze complex internal reports.


• Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

• Specialized knowledge of customers business processes and relevant technology platform or product.


• Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Change Management:

• Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.


• Able to guide teams in driving the change management projects or requirements.

Product/Technology Knowledge:

• In-depth knowledge of platform/product and associated technologies.


• Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

• In-depth proficiency in profitability and cost management.


• Can analyze project financial data, identify trends, and proactively address budgetary issues.


• Have deep understanding of cost drivers and can provide accurate cost forecasts.


• Look for opportunities to optimize costs and enhance profitability.

Project Management:

• Extensive experience in managing projects and can handle complex projects with minimal supervision.


• Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

• Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.


• Create an accurate resource plan for people, space and infrastructure for the given requirements.


• Forecast people and skill requirements to align with plans.


• Optimize the schedule for complex projects.

Service Support and Maintenance:

• Plan and execute transition for large/ complex activities.


• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.


• Optimize resource utilization based on demand from customers.


• Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

• Specialized level of expertise in risk management.


• Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans.


• Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines.

Accountability:

• Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

Collaboration:

• Leads team activities that support collaboration. Determines common goals and shares responsibilities for results; begins to build partnerships across groups.

Customer Focus:

• Understands the client, market and economic trends to establish ways of creating value of existing and new customer aligned to organizational imperatives.

Leadership Competencies as Applicable:

Vision Alignment:

• Create action plan based on Business objectives.


• Manages all the internal and external issues that may affect the organizations vision, mission and objectives.


• Leads directs a strategic planning team to address outline the future direction of Department.


• Prioritize the work based on Department s priority.


• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Decision Making:

• Considers impact on the directly involved parties while making decisions.


• Knows how to analyze difficulties down to their root.


• Demonstrated ability to take timely decisions when clear guidelines process are defined.


• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Coaching Mindset:

• Actively seeks inputs/feedback from his superior and peers, to


• identify opportunities for improving his own performance and capability.


• Works with team to implement the learnings.

Change Advocate:

• Considers innovative ideas provided by others.


• Adapts the change effectively using quality control systems methods.


• Implements cutting edge ideas to develop business unit services.


• Demonstrates the willingness to work through the change transition.


• Effectively communicates the plan of Change.