Technical Support Executive
- Cogniter Technologies
- 1 - 3 years
- Mohali, Chandigarh
- 4 months ago
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Job Description
Job Details
Job Details
New Requirement of Technical Support Executive (Job Code: TSCHD) 1-3 Years Location: Chandigarh
Position Type: Full-Time
Position Type: Full-Time
We are seeking a proactive and knowledgeable Technical Support Executive to join our dynamic team. In this role, you will be responsible for providing exceptional technical assistance to our customers, diagnosing and resolving technical issues, and ensuring a seamless user experience. You will collaborate with internal teams to address complex problems and provide both remote and on-site support when needed.
- Customer Support: Provide technical support to customers via phone, email, or chat, ensuring timely and accurate resolutions to their inquiries.
- Troubleshooting Diagnostics: Diagnose and resolve hardware and software issues, identifying the root cause and implementing effective solutions.
- Product Setup Configuration: Assist customers in setting up and configuring products or services, ensuring a smooth onboarding experience.
- CRM Management: Maintain and update customer records and technical issues in the CRM system for accurate tracking and resolution.
- Collaboration: Work closely with the technical team to escalate complex issues and follow up on open support tickets to ensure quick resolutions.
- Customer Education: Educate customers on product features, best practices, and troubleshooting techniques, empowering them to resolve common issues on their own.
- Solution Testing: Test and verify solutions to ensure customer satisfaction and the resolution of issues.
- Documentation: Contribute to developing FAQs, knowledge base articles, and training materials for customers, ensuring they have access to self-service resources.
- Continuous Learning: Stay up to date with new product features, updates, and advancements in technology to better support customers.
- Proven experience in a technical support or customer-facing role, preferably within a tech or IT-related industry.
- Strong knowledge of computer systems, software, hardware, and troubleshooting techniques.
- Excellent problem-solving and analytical skills with the ability to diagnose complex issues.
- Ability to explain technical concepts clearly and simply to non-technical customers.
- Strong written and verbal communication skills, with a customer-centric approach.
- Patience and professionalism when handling difficult or frustrated customers.
- Ability to work independently and as part of a collaborative team.
- Experience with customer support software and CRM tools.
- Technical certifications (e.g., CompTIA A+, Microsoft Certified, etc.) are a plus.
- Prior experience in a specific industry (e.g., IT services, telecommunications) is advantageous.
News and information of our company, projects, partnerships, staff and community.
Feb
2025 Friday, February 7, 2025
Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu!
Oct
2024 Wednesday, October 30, 2024
The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Cogniter TechnologiesLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: IT services Analytical skills Technical Support Executive PHP Customer support Hardware Troubleshooting SEO microsoft CRM
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