Sr ASM / Manager - Service Delivery
- Onsitego
- 10 - 15 years
- Kolkata
- 11 days ago
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Job Description
Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances.
We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces.
We are proud to have served 8 Million+ happy customers till date.
We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.
Website: www.onsitego.com
Job Purpose:
Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers.
Responsibilities:
- Build excellent relationships with the SCs.
- Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers.
- Handle and close escalations efficiently.
- Good knowledge of Extended Warranty business
- Sound technical knowledge of consumer durables / HA products
- Good market network
Desired candidate profile:
- Ability to effectively handle a team
- Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization
- A Start-up mentality and ability to thrive in a fast-paced learning environment.
Qualification: MBA (Marketing) or a relevant degree
Experience: Minimum 10 years in Service industry (Consumer Durables)
Benefits:
- We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work.
- We have a well-defined leave policy for our people to take care of their personal commitments and exigencies.
- We care for our people and take care of them and their family by offering them Mediclaim policy
- Your professional growth and company growth go hand-in-hand
- We provide you a platform to learn and polish your skills
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: OnsitegoLocation(s): Kolkata+ View Contact
Keyskills: Home appliances Mediclaim After sales service Networking Performance management Service industry Consumer durables Management Service quality
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Onsitego
Onsitego is Indias leading device-care provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.
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