HR Business Partner
- Micropoint Computers
- 5 - 10 years
- Mumbai
- 22 days ago
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Job Description
Key Responsibilities:
- Client Coordination & Relationship Management:
- Act as the primary point of contact for monthly client coordination and meetings across all customer locations.
- Conduct regular visits to client sites to engage with Leads and Engineers, address concerns, and ensure alignment with project goals.
- Meeting Documentation & Communication:
- Prepare and circulate detailed Minutes of Meeting (MoM) from client discussions to customer management, ensuring transparency and follow-up on action items.
- Resource Management & Reporting:
- Maintain and update the monthly engineer database, sharing reports with clients for review.
- Track and assist in fulfilling open positions across PAN India locations.
- Recruitment & Interview Process:
- Conduct technical interviews for shortlisted candidates after initial screening.
- Coordinate interview schedules with clients and oversee end-to-end recruitment communication.
- Commercial Negotiations & Offer Management
- Share commercial proposals with clients for approval.
- Coordinate with the MPCL team to issue offer letters upon approval and create salary structures based on PO values.
- Employee Engagement & Issue Resolution:
- Conduct one-on-one interactions with engineers regarding client-reported escalations or behavioral issues to facilitate resolution and ensure service continuity.
Training & Development:
- Plan, coordinate, and schedule training sessions in collaboration with Team Leads.
- Collect feedback and address training challenges to enhance team performance.
- Financial Reporting & Invoicing:
- Maintain and regularly update the P&L report for customer
- Manage invoicing for customer FMS resources, ensuring timely submission of supporting documents on the client portal.
- Project Oversight & Team Management:
- Monitor and direct the work of Project Managers, ensuring project progress aligns with timelines and goals.
- Compliance Requirement:
- Monitor & assist in completing all statutory requirements for Compliance purpose.
- Account & Business Development:
- Manage one key account, including new business opportunities, monthly billing, and payment tracking.
- Ensure all invoices are uploaded to the customer portal with finance team support.
- Proactively develop strong client relationships to drive new business growth.
Qualifications & Skills:
- Proven experience in client coordination, recruitment, and project management.
- Strong communication and negotiation skills.
- Ability to manage financial reporting and invoicing processes.
- Leadership and problem-solving capabilities to address escalations effectively.
- Proficiency in documentation and reporting tools.
- Expertise in Office 365 for efficient documentation, collaboration, and communication.
- Ability to prepare and deliver impactful presentations for stakeholders.
- ITIL certification is required, ensuring adherence to IT service management best practices.
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Business Partner (HRBP)Employement Type: Full timeContact Details:
Company: Micropoint ComputersLocation(s): Mumbai+ View Contact
Keyskills: Service Delivery Management Grievance Handling Customer Service Relationship Management Performance Management Customer Acquisition
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