Job Description
Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage
Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home
appliances. Our plans are widely available across retail stores and online marketplaces.
We are driven by the mission to consistently deliver WOW experiences to customers. Our customer
obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.
Our hassle-free & reliable services are widely available across electronic stores and online
marketplaces.
We invite the brightest minds to join us in this journey that helps improve the lives of millions of device
users across the country.
Website: www.onsitego.com
Job Purpose:- Technical support (tech support) experts provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products
Responsibilities:-
- Tech support experts will help users in solving some common technical problems along with providing tips on how to use the product more efficiently.
- Provide training for newly purchased products.
- Require selling convincing power & understanding the customers needs and sell the product
- Pitch our Warranty plans to customers & ready to work at store level
- Use our knowledge base (Knowmax) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references
Desired candidate profile:-
- Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer
- Possess good communication skills (English/Hindi)
- Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage.
Job Classification
Industry: Internet
Functional Area / Department: Sales & Business Development
Role Category: BD / Pre Sales
Role: Business Development Executive (BDE)
Employement Type: Full time
Contact Details:
Company: Onsitego
Location(s): Mumbai
Keyskills:
Training
Usage
Sales
After sales service
Appliances
Mobile phones
Sales Executive
Troubleshooting
Modern trade
Technical support