Assistant Manager - Field Service Engineer
- Genpact
- 3 to 7 Yrs
- Noida, Gurugram
- 6 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager Field Service Engineer Responsibilities Manage the Customer/Nacelles Product Technical relationship for assigned region/airlines. Assist customers with any product technical issue to effectively drive customer satisfaction. Collaborate with the Customer Team, to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations Provide technical assistance through on-site over the shoulder guidance and troubleshooting of Nacelles, including the use and proper interpretation of data and technical instructions. Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers. Make recommendations regarding required maintenance to ensure alignment with customer operational needs. Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions. Maintain awareness of program and project changes and communicate to the Partnership Customer Team. Issue accurate and timely reports of airline events to the business Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's in Engineering Demonstrated analytical and quality improvement ability. Demonstrated technical expertise in Nacelles repair, troubleshooting, shop operations, and testing; use of Aircraft Maintenance Manual (AMM), Structural Repair Manual (SRM), Trouble Shooting Manual (TSM) and Component Maintenance Manual (CMM) Demonstrated understanding of the financial/commercial impact of technical solutions Ability to make formal presentations to all levels of the organization, customers, and peers. Able to work with all levels of maintenance, engineering, and management. Monitor Aircraft On Ground cases & resolution; step in to assist closure, if needed Support airline, air-framer, Nacelle EIS, and other technical meetings, if needed Preferred Qualifications/ Skills Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; demonstrated ability to analyse and resolve problems Demonstrated use of project management skills and metrics to achieve program goals. Demonstrated ability to lead, mentor and influence customer and peers. Ability to work across global teams. Experience with customers and airline operational organizations. JobAssistant Manager Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 10, 2025, 2:51:56 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: Engineering / ConstructionRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - Field Service EngineerContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Analytical skills Quality improvement Troubleshooting Testing Maintenance management Project management Interpersonal skills Leadership skills Problemsolving
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