Zendesk Specialist
- Appzen
- 5 - 10 years
- Pune
- 19 days ago
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Job Description
Role Overview
- We are seeking a CRM & AI Tools Consultant based in Pune to support the strategic revamp of our customer support systems, with a core focus on Zendesk and other AI-powered CRM platforms.
- This role will be instrumental in project managing key aspects of the transformation while ensuring stakeholder alignment, tool optimization, and seamless cross-functional collaboration.
- You will report directly to the Project Manager and partner closely to drive execution across workflows, integrations, automation strategies, and change enablement initiatives.
- This is a quarterly engagement to start, with the potential for extension depending on business needs and project progression.
Key Responsibilities
- Zendesk AI Implementation & Optimization
- Tool Evaluation & Strategic Input
- Process Flow Design & Efficiency Gains
- Systems Integration & Cross-Functional Collaboration
- Enablement & Change Management
- Execution Support to Project Manager
Qualifications
- 5+ years in CRM operations, customer support systems, or consulting/project management
- Hands-on experience with Zendesk (AI, automation, workflows, reporting)
- Exposure to evaluating CRM/support platforms and presenting tool recommendations
- Knowledge of support ticket lifecycles and cross-departmental data flows
- Experience with Jira, Salesforce, Slack, Catalyst, and LMS integrations
- Excellent communication and stakeholder engagement skills
- Strong problem-solving, execution, and documentation abilities
- Experience in SaaS or AI-first environments preferred
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: AppzenLocation(s): Pune+ View Contact
Keyskills: Zendesk automation Slack LMS integrations AI Jira CRM Salesforce
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