Sr. Project/Program Manager @ Black Duck Software

Are you an energetic and customer-focused Project Manager (Implementation Manager) who wants to make a massive impact on users and help them along the road to success Are you action-oriented and proactive by nature Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences If so, we want to speak to you!

Black Duck Software, a consistent leader in the Gartner s Magic Quadrant for Application Security, is seeking an experienced Implementation Manager/ Sr. Program Manager to help our Client Delivery Services Team drive user onboarding and implementation within our Enterprise and Strategic accounts . We re looking for someone to help us take our business to the next level of excellence in delivery and customer delight!

About the team:

Black Duck Software Client Delivery Services exists to help support the development of our customers AppSec vision, accelerate time to value, and drive various customer scenarios through the exemplary delivery of product onboarding and adoption focused services . Our services engagements ensure that our customers (from s tartup s looking to change the world to some of the most ambitious and complex global organizations) successfully build secure, high-quality software faster and get the most value out of their Black Duck Software tools.

Key Responsibilities:

In this role, youll be responsible for the planning and successful implementation of Black Duck Software solutions to help the world s leading technology companies meet their software security goals .

Project Management: You ll serve as project lead and own all functional aspects of the engagement including documentation of requirements / milestones , building detailed project plans, and tracking progress.

Delivery: You ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes .

Communication: You ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders .

Status Reporting: You ll develop status reports and communicate clear, accurate , and timely updates regarding project health and progress

Risk Management: You ll diagnose implementation challenges / risks, develop contingency plans, and implement changes to drive risk mitigation .

Cross-Functional Collaboration : You ll lead cross-functional teams (collocated and remote) to ensure stakeholders ( Sales , TAMs, CSMs, Tech Support, SEs, etc. ) are aligned and informed .

Accountability: You ll set clear expectations with internal and external team members and hold the m accountable for deadlines and project deliverabl es.

Process Improvement: You ll d ocument lessons learned and recommend process and methodology improvements to improve execution on future projects .

Key Requirements:

• At least 5 years of experience in a client-facing professional services, consulting, or project management rol e.


• Proven ability to lead 5-10-person implementation teams to deliver multi-workstream projects .


• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.


• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.


• Experience setting and managing customer expectations and negotiating appropriate resolutions to issue s.


• Stellar listening, speaking, presentation and writing skills


• Exce p tional EQ , soft skills, critical thinking and problem-solving skills


• Limited travel up to 1 5% of the time as the job requires.


• A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.


• PMP/ PRINCE2 Foundation/PRINCE2 Practitioner , or other project management certification .


• Proven ability to lead projects for both SaaS and On-prem solutions .


• Experience with PSA and Project Management tools, preferably with one or more of the following: Jira , confluence, SFDC, Asana, TeamWork , Kimble, Gantt charts , etc.

Your Education:

• A bachelo rs or masters degree