Helpdesk Senior Associate - ITIL @ NTT DATA, Inc.

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Helpdesk Senior Associate - ITIL

NTT DATA, Inc.
1 - 6 years
Bengaluru
8 days ago
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Job Description

Req ID: 295600 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN).
Domain

Years of Experience Global End User Services

Helpdesk Sr. Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with minimum 1 year of international calling experience

Good comprehension & writing skills.

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Job description

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

2-3 years of industry experience. 12 months in the current grade is a

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Bengaluru

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Keyskills: pc hardware internet explorer microsoft windows troubleshooting itil international calling etom project management bss cots networking helpdesk sql open source technical support service desk java solution design telecom agile customer handling jira

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.

Helpdesk Senior Associate - ITIL @ NTT DATA, Inc.

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