Technical Support Executive @ Infogird Informatics

Home > Voice / Blended

Technical Support Executive

Infogird Informatics
1 - 3 years
Mumbai
10 months ago
Email to a friend
Report this job

Job Description

Technical Support Executive (5) Job Summary

We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction.

Job Location :

Chhatrapati Sambhaji Nagar formerly known as Aurangabad.

Salary:

As per the company standards.

Key Responsibilities

Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage.

Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary.

Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features.

Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity.

Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements.

Conduct online training sessions or webinars to help customers better understand the software and its capabilities.

Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes.

Stay updated with the latest developments in the company s software products and services, as well as industry trends and best practices.

Qualification

Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience

Minimum of 1-3 years of experience in technical support or a related role.

Experience in supporting software applications, preferably within the HRM or enterprise software space.

Benefits

Competitive salary and commission structure.

A dynamic and supportive work environment.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Infogird Informatics
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Computer science Ticketing Usage HRM Technical Support Executive Application software Information technology Enterprise software Technical support Software troubleshooting

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Customer Support Executive (Blended Process)

Wipro

0 - 1 years

Chennai

2 days ago

₹ Not Disclosed

Customer Support Executive

Merit Data

0 - 3 years

Chennai

11 hours ago

₹ -3.75 Lacs P.A.

Customer Support Executive

Merit Data

0 - 2 years

Ambattur

14 hours ago

₹ -3.75 Lacs P.A.

Client Support Specialist

Leading firm

0 - 3 years

Bengaluru

2 days ago

₹ Not Disclosed

Infogird Informatics

HRGird is a modern, web based, comprehensive easy to use Human Resource Management software for forward thinking organizations. HRGird helps HR managers & business owners to save their time significantly by making all day to day HR management processes digital, paperless, automated, so that they...

Technical Support Executive @ Infogird Informatics

Home > Voice / Blended