ServiceNow SME @ Atos

Location: Pune, Mumbai, Bangalore, Chennai

Skills Required:

• Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.
• 4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
• 8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc.
• 10+ years of professional services/consulting experience
• 4+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendors tool products. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
• ITIL v3 or v4 Foundation Certificate

Responsibilities:

• Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features.
• Defines coding standards for the platform and integrations best practices, as required.
• Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided.
• Very good documentation skills.