Executive - Technical Services
- Jones Lang LaSalle
- 3 - 5 years
- Pune
- 3 days ago
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Job Description
Key Responsibilities:
Engineering Operations:
- Maintain and operate all electrical and electronic equipment installed by WNS
- Ensure 100% compliance with equipment Operating & Maintenance instructions
- Manage and operate equipments where applicable
- Prevent disruptions due to lack of maintenance and operations
Incident Management and Reporting:
- Report critical disruptions within 5 minutes and other equipment failures within 15 minutes
- Complete and submit incident reports within 24 hours for all equipment breakdowns or failures
- Respond to major incidents within 2 hours
Preventive Maintenance and AMC Management:
- Implement annual AMC schedules, ensuring completion within the proposed timeframe
- Execute a 52-week Planned Preventive Maintenance (PPM) schedule
- Coordinate with vendors for timely execution of maintenance activities
- Notify WNS SPOC about contract renewals 90 days in advance
Inventory Management:
- Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment
- Participate in monthly audits of consumables inventory
- Ensure accurate record-keeping and reporting of inventory status
Documentation and Record Keeping:
- Maintain up-to-date documentation for all building maintenance activities
- Ensure all records, service reports, and registers are accurate and ready for audits
- Participate in at least 4 audits per month on a sample basis
Premises Repairs and Maintenance:
- Coordinate and monitor all scheduled repair activities for WNS premises
- Ensure proper vendor follow-up for site mobilization and completion
- Report on repair activities closure as per Statement of Work (SOW)
24/7 Maintenance Coverage:
- Provide round-the-clock maintenance coverage for engineering services
- Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk
Utility Management:
- Assist in managing utilities including electricity supply and diesel consumption
- Implement measures for reducing power consumption without impacting service levels
- Conduct monthly evaluations of energy consumption and track against set targets
- Contribute to monthly consumption reports with savings analysis
Building Fabric Maintenance:
- Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations
- Highlight snags and follow up on their resolution within agreed timeframes
Training and Development:
- Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge
- Attend managerial trainings on resource optimization, prioritization, and project management
Documentation and Process Improvement:
- Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services
- Contribute to the Disaster Recovery and Business Continuity Plans
- Suggest improvements for process efficiency
Compliance and Audits:
- Ensure compliance with regulatory, labor, and environmental regulations
- Participate in audits, striving to avoid major or repeat deviations
- Maintain necessary compliance certificates and documentation
Health and Safety:
- Implement proper safety procedures for all maintenance activities
- Ensure compliance with health and safety regulations in all technical operations
Reporting and Communication:
- Prepare daily and weekly reports on technical services activities
- Communicate effectively with WNS representatives and other stakeholders
- Escalate issues promptly and appropriately
Other Regular requirements:
- Preparing and submission of MMR
- Preparing daily report and sharing with client
- Ensure all JLL POs are in place before executing jobs
- Ensure all monthly reports are shared in time
- Review of incident report before sharing with client
- Ensure JLL Tools ( E Fit ) implementation and track closures
- Ensure all data is uploaded in CMMS as per timelines
- Ensure all R&M related activities are monitored
- Ensure to have weekly meetings with team and share MOM
- Close monitoring of tickets and ensure closed within TAT
- Ensure faade cleaning and water tank cleaning is completed as per schedule
- Closely monitor PPM activities and ensure completion as per schedule
- Approving invoices in CAAPS with necessary evidence
- Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material
- Working on Site SLA/KPI and ensure submission is done on time
- Ensure risks are always highlighted and taken care.
- Ensure all Audit and compliance documents are updated and available for review as required by client.
- Ensure 52 weeks calendars is updated and evidences are shared as per timelines.
Requirements:
- Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field
- 3+ years of experience in facility management with a focus on technical services
- Strong knowledge of BMS, HVAC, electrical systems, and other building technologies
- Familiarity with energy management and conservation techniques
- Excellent problem-solving and analytical skills
- Strong organizational and multitasking abilities
- Proficiency in MS Office and facility management software
- Knowledge of relevant regulatory compliance requirements
- Ability to work flexible hours, including on-call duties
- Good communication and interpersonal skills
- Experience in vendor management
This position requires a proactive individual with technical expertise who can effectively manage multiple aspects of facility operations while ensuring adherence to service level agreements and maintaining high standards of safety and efficiency.
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What we can do for you:
At JLL,
On-site Pune, MH.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Job Classification
Industry: Real EstateFunctional Area / Department: Administration & FacilitiesRole Category: Facility ManagementRole: Facility Management - OtherEmployement Type: Full timeContact Details:
Company: Jones Lang LaSalleLocation(s): Pune
Keyskills: facility management Preventive Maintenance Engineering Operations Inventory Management AMC Management Incident Management Utility Management
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JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...
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