Process Lead
- GEP
- 5 - 7 years
- Coimbatore
- 7 hours ago
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Job Description
Role & responsibilities
- Responsible for SLA targets for the processes/client
- Identifies and implements process improvement process
- Develop objectives and plans for team associates and track performance to annual goals.
- Maintains thorough documentation of all processes and organizes information to be compliant during Audits
- Works in conjunction with the program manager to market services to the client
- Manages team attrition and motivates the team to exceed SLAs
- Identified as an expert across the entire Purchase-to-Pay process
- Support/Lead transition for new client engagements (S2P)
- Monitor, review, and present operational reports to clients.
- Develop and implement plans for client issue resolution.
- Support on company firm building Ensure all organizational activities are completed on time by the team (HR activities, billing, training targets)
- Responsible for succession planning and cross-training of team members
- Responsible for BCP and DR plan for the project/process
Preferred candidate profile
- In depth knowledge of Advanced Excel, VBA, and Visio
- In depth know ledge of purchase to pay and sourcing processes
- Excellent communication and follow up skills
- Client Management skills & Project Management Skills
- Should be able to predict potential escalations and resolve escalations
- Know ledge of P2P end user functionality
Benefits
Subsidized food
Cab facility available
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: Procurement & PurchaseRole: Procurement AnalystEmployement Type: Full timeContact Details:
Company: GEPLocation(s): Coimbatore
Keyskills: P2P Client Management Team Management Purchase Requisition Vendor Negotiation Purchase Order Procurement Operations Procure To Pay Pr To Po Process SLA Management
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