Intouch cx Is Hiring For Business Analyst _Only Immediate Joiners
- IntouchCX
- 2 - 4 years
- Hyderabad
- 2 days ago
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Job Description
Business Analyst (Automation)
APAC - Hyderabad
Center for Operational Excellence
The Business Analyst supports the business by providing insights for strategic decision-making and achieving corporate goals, while also aiding in process development, operationalization, and reporting within the Quality domain of Contact Centers.
1. Requirements Gathering & Analysis
- Identify analysis needs, coordinate with teams, and finalize specific requirements.
- Gather, analyze, validate, and document both business and functional requirements from stakeholders, customers, or business users.
- Analyze, comprehend, and document current processes through participation in brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
2. Project Coordination & Management
- Monitor progress on work items and maintain regular communication with project team members.
- Ensure adherence to project timelines and deliverables by the project team.
- Provide status updates on project progress, highlight key milestones, and escalate decisions to leadership for guidance.
3. Meeting & Communication Management
- Capture detailed minutes of meetings (MOMs) and distribute relevant information to stakeholders.
- Communicate plans, actions, risks, and issues with key stakeholders.
4. Data Analysis & Reporting
- Collect, clean, organize, and present insights from data headers or metrics.
- Perform analysis of business processes, identify issues, and recommend solutions or improvements.
- SQL Proficiency: Strong SQL skills for data extraction, manipulation, and analysis; ability to write complex queries. Experience working with BigQuery highly preferred.
- Proficient in analyzing complex data sets to identify trends, patterns, and insights.
- Proven ability to translate data into compelling business cases, visualizations, and reports.
- Expertise with data visualization tools such as Looker Studio, Tableau, Power BI, or other similar tools.
- Experience with statistical methods, and familiarity with predictive analytics, machine learning, or advanced modeling is a plus.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
5. Testing & Quality Assurance
- Develop and implement test plans to ensure successful project delivery.
- Strong verbal and written communication skills, including presentation skills
- Excellent organization and time management skills
- Ability to effectively interact with employees at all levels in the organization and work with people from diverse backgrounds
- Ability to multi-task under high-pressure situations
- Superior attention to detail with an eye for accuracy
- Team player with creative problem-solving, analytical, and project management skills
- Ability to adapt to changing environments and timelines
- Ability to transform raw data into clear, insightful, and actionable business recommendations.
- Strong storytelling skills with data able to craft narratives that align data insights with strategic business goals.
- A Degree or Diploma in Science, Engineering or an MS or MBA in Data Analytics or Computer applications or Statistics
- 2 - 3 years of experience in data analytics is preferred in relevant industry
- Experience in managing and building relationships with multiple teams
- Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset
- Sound knowledge of Microsoft Excel & Google Sheets
- Google Looker Studio, Power BI & Tableau to set up insightful dashboards
- Knowledge of VBA Macros and Report Automation is expected
- Interested candidates can contact below HR Anushka:
Email: an*************1@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Business Analysis Excel Power Bi Requirement Gathering Data Analysis Tableau Looker Studio SQL
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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