Job Description
About NCR Atleos Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any.Acknowledging and resolving customer complaints timely.Communicating with customers through various channels.Knowing our products inside and out so that you can answer questions.Taking prompt action on customer query & the incidents as per standard process.Keeping records of customer interactions, transactions, comments and complaints as per standard processCommunicating and coordinating with colleagues as necessary.Ensure to follow all compliances related to work flow.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: NCR Corporation
Location(s): Hyderabad
Keyskills:
orientation
customer service
customer complaints
pay
customer support
joining formalities
matlab
hr generalist activities
employee relations
c
hrsd
training
accounting
grievance handling
promotions
employee engagement
recruitment
vendor
payroll
