Conversations Specialist
- Commversion
- 1 - 5 years
- Kolkata
- 3 days ago
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Job Description
CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you re looking for a new role that will both challenge and excite you in equal measure, and you re not afraid of ambitious targets and then we could be the place for you.
Who we are
Our mission is to maximise the conversion potential of EVERY website, turning live chatinto an indispensable revenue solution for businesses across the world. And we dothis through our SmartChat solution that has transformed live chat from a customersupport cost to a conversion rate optimisation tool for over 300 global brands,supercharging their website performance in the process.
In four short years, we ve grown from a founder-led business to a team of over 100employees spanning three countries. However, we re still at the tip of the iceberg. So, if you re looking to join a fast-pacedambitious company with a customer centric mindset, then look no further.
Why the Chat Operators role matters?
Our value proposition is to accelerate revenue growth for businesses by turning livechat into a CRO (conversion rate optimisation) solution. This is achieved bycombining data-led smart targeting with human-powered conversations, to deliver500% more leads than any purely ai-powered solution on the market.
Our hundreds of customers - from leading global brands to ambitious start-ups - donot want a customer support bot, but a revenue-generating tool that moves theneedle on the digital marketing metrics they care about.
The Chat Operators will ultimately be responsible to deliver a high quality, accurateand consistent live chat experience using established engagement scripts andcanned answers, but should also be able to think on their feet when chat visitors gooff script.
Whilst human agents sit behind chats, our goal is to automate their workflows,minimising their required input through effective technology and conversation design.This enables scalability, quality assurance and ultimately increases our customers return on investment by reducing the cost of providing human- powered responses.
What the job involves
Ownership of all aspects in Chat Operations across the business with includes;
- Effectively engaging with chat visitors, often several at a time and underpressure during peak periods;
- Learning new knowledge banks and understanding the nature of new clientsand their products or services;
- Learning and following established key operator questions and scripts;
- Writing leads within a set timeframe and including appropriate and correct pieces of information;
- Sending leads to the correct client, email address and with the correct transcript.
What makes you an ideal candidate
- Understanding live chat and experience with live chat platforms;
- Demonstrable ability to understand and respond appropriately to off-message user questions;
- Team player who loves working collaboratively in an innovative, fast growing & challenging environment
- Never say can t attitude that helps CommVersion consolidate its market-leading position.
- The Chat Operator must write fluent English.
- Candidates should be able to demonstrate an ability to effectively engage and interact with online customers in a variety of different situations and varying industries.
- Candidates should also be able to write and deliver accurate and precise leads that fully reflect the nature of the chat.
What we expect from our team
We want to hire people who align with our values, building a positive and welcoming culture for all. Before applying, please read through our expectations of everyone that joins our team. Youll enjoy working here if youre...
Performance driven
- You think targets are there to be broken - we love the chase and we re constantly pushing to rise to the top, thriving on the challenges that it brings.
- You re time efficient - we re hard workers and proud, but enjoy our home lives, too. Working hard means using your time effectively.
- You bring your best self to work performance is more than just numbers; it s how you turn up, your desire to do right by our customers, and your drive for growth.
Thoughtfully innovative
- You re strategic - our bold company goals require sublime team planning today.
- You look at the bigger picture - love the people that aren t just looking at what has to be done, but more why they are doing it.
- You re interested in fast-paced growth start up culture.
Always Remarkable
- You want your career to accelerate - we love finding extraordinary people and helping them in an intensive but highly rewarding role.
- You re an honest3 team player. We move fast and being accountable as we quickly expand is imperative.
- You get stuck in regardless. No matter the job title, it is important that you understand the wider business, too.
Culture and Perks
- Mediclaim
- Culture of internal promotion
- Regular training by our excellent team
- Monthly/Quarterly incentives
- Quarterly staff recognition & awards
- Regular team socials
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: CommversionLocation(s): Kolkata+ View Contact
Keyskills: Training CRO Mediclaim Manager Quality Assurance Digital communication Customer support Key Operator Digital marketing Revenue generation Cost
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Commversion
Our 24-hour live chat, integrated with the best technology and efficient man power, enables you to reduce your PPC spends, get better consumer insights, nurture your leads and convert them to end users.
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